Lead Technician Position
- Accurately and rapidly diagnose a wide range of problems.
- Consult with shop foreman to guide work flow to team members “best qualified” to make repairs efficiently to resolve “simple jobs”.
- Diagnose and repair the most difficult and complex problems.
- Supervise and motivate team members.
Automotive Repair Technician
- Perform specific diagnosis to verify customer concerns identify and pinpoint the cause/complaint perform the necessary repairs and service verify that the work completed has resolved the concerns produce a detailed written record of exactly what was done.
- Return vehicle to its original condition of cleanliness (no oily footprints/handprints on interior or around area of repair) Communicate with shop foreman/lead technician/service advisor throughout the process.
Entry Level Lube Technician
- Shuttling customers to/from work or home while vehicle is being repaired.
- Running errands to pick up customers, parts, tools and equipment as needed to support the overall flow of work in the shop.
- Miscellaneous chores around the shop, including housekeeping duties and general cleaning/upkeep.
- Perform lubrication and oil change services to various different vehicles, including domestic, asian and european.
- Interact and learn from technicians in the shop during “down time” as you will eventually move from the role of Lube Technician to Automotive Repair Technician.
Hospitality and Service Writer
- Respond to customer inquiries on the telephone, online and in person.
- Write up repair orders to accurately reflect the customer interest/concerns and requests
- Perform general diagnosis of complaints through observation and questioning recommend needed services to customer based on time, mileage and observation.
- Prepare accurate repair estimates and obtain customer approval to proceed with repairs.
- Notify customer of repair progress through CRM system.
- Verify the completion and accuracy of repairs and final invoice.