EMPLOYMENT
Open Roles
Technical
Lead Technician Position
- Accurately and rapidly diagnose a wide range of problems.
- Consult with shop foreman to guide work flow to team members “best qualified” to make repairs efficiently to resolve “simple jobs”.
- Diagnose and repair the most difficult and complex problems.
- Supervise and motivate team members.
Automotive Repair Technician
- Perform specific diagnosis to verify customer concerns identify and pinpoint the cause/complaint perform the necessary repairs and service verify that the work completed has resolved the concerns produce a detailed written record of exactly what was done.
- Return vehicle to its original condition of cleanliness (no oily footprints/handprints on interior or around area of repair) Communicate with shop foreman/lead technician/service advisor throughout the process.
Entry Level Lube Technician
- Shuttling customers to/from work or home while vehicle is being repaired.
- Running errands to pick up customers, parts, tools and equipment as needed to support the overall flow of work in the shop.
- Miscellaneous chores around the shop, including housekeeping duties and general cleaning/upkeep.
- Perform lubrication and oil change services to various different vehicles, including domestic, asian and european.
- Interact and learn from technicians in the shop during “down time” as you will eventually move from the role of Lube Technician to Automotive Repair Technician.
Front Office
Hospitality and Service Writer
- Respond to customer inquiries on the telephone, online and in person.
- Write up repair orders to accurately reflect the customer interest/concerns and requests
- Perform general diagnosis of complaints through observation and questioning recommend needed services to customer based on time, mileage and observation.
- Prepare accurate repair estimates and obtain customer approval to proceed with repairs.
- Notify customer of repair progress through CRM system.
- Verify the completion and accuracy of repairs and final invoice.